1. What is SafeEntry?
SafeEntry is a national digital check-in system that logs the names, NRIC/FINs and mobile numbers of individuals visiting hotspots, workplaces of permitted services, as well as selected public venues to facilitate contact tracing efforts.
SafeEntry is used for data collection and verification at entry/exit points through (1) scanning of a QR code displayed at the venue, or (2) having an identification card with a barcode (e.g. NRIC, driver’s licence, student pass and work permit) scanned by staff.
2. Where does SafeEntry need to be deployed?
Deployment will be made mandatory for places where individuals are likely to be in close proximity for prolonged periods or in enclosed spaces, or where there is high human traffic.
Places where SafeEntry must be deployed from 12 May 2020 are:
- Workplaces e.g. offices, factories
- Schools and educational institutes
- Healthcare facilities e.g. hospitals, clinics, TCM clinics
- Residential care facilities e.g. nursing homes
- Hairdressers/ barbers
- Selected popular wet markets (Geylang Serai Market, Block 104 / 105 Yishun Ring Road (Chong Pang Market), Block 20/21 Marsiling Lane, and Block 505 Jurong West Street 52)
SafeEntry will also be progressively rolled out to taxis from 12 May 2020 to better support contact tracing efforts for street-hail trips. Commuters should scan the SafeEntry QR codes deployed in taxis when taking street-hail trips.
Retail outlets where customers are unlikely to be in close proximity for a prolonged period of time, such as pharmacies, convenience stores and heartland provision shops, are encouraged, but not required, to implement SafeEntry for customers.
Food & Beverage (F&B) outlets (that are currently only open for delivery and/or takeaway are not required to deploy SafeEntry for now. Retail and F&B outlets must still implement SafeEntry for employees as per all workplaces, and adhere strictly to the other safe management measures, e.g. safe distancing.
The list of places where SafeEntry must be deployed will be updated at https://www.safeentry.gov.sg/deployment as more activities and services are resumed.
3. Why is SafeEntry being expanded to more places?
As activities and services are gradually resumed following the circuit breaker period, it is important that contact tracing be done quickly to limit the risk of further community transmission. SafeEntry helps support contact tracing efforts as it provides authorities with a record of individuals who enter and exit places. The records will reduce the time needed to identify potential close contacts of COVID-19 patients. This is important so that we can continue advancing towards fewer restrictions on our movements, and our daily lives.
4. SafeEntry is already implemented for my building (e.g. Mall), do tenants within the building have to implement SafeEntry as well?
As part of safe workplace measures, workplaces will have to implement SafeEntry for employees. Further, mandated places listed on https://www.safeentry.gov.sg/deployment, such as supermarket / hairdresser within a mall, will have to implement SafeEntry for visitors as well.
5. As a SafeEntry enabled business / venue operator, am I required to use SafeEntry for emergency service providers (e.g. SCDF ambulance staff or firefighters) entering the premise during an emergency?
No. There is already other data available to help in contact tracing efforts when the need arises.
6. I am required under 10B of the COVID-19 (Temporary Measures) (Control Order) Regulations 2020 to “as far as is reasonably practicable, obtain and keep the contact particulars of every individual” before allowing him or her to enter my premises, so as to facilitate contact tracing measures. Can I fulfil this by deploying SafeEntry?
Yes. The deployment of SafeEntry will facilitate the Government’s contact tracing measures, and will fulfil the above requirement under Regulation 10B.
7. Why do we need to use SafeEntry instead of existing vendor management systems?
The use of SafeEntry is mandatory because a common system used by all establishments would allow data to be made available to MOH quickly, so as to facilitate contact tracing. SafeEntry allows information of visitors and employees who may have come into contact with COVID-19 cases to be sent to the authorities automatically. Contact data collected by SafeEntry is only used by authorised personnel for contact tracing purposes, and stringent measures are in place to safeguard the data in accordance with the Government’s data security standards.
8. I am already using an existing visitor management system. Is it possible to integrate this with SafeEntry?
SafeEntry is not able to support integrations with other systems at the moment.
9. Do businesses and venues have to enforce both check in and check out?
Only check-in for SafeEntry needs to be enforced. This applies to workplaces too.
10. Can visitors check in using one mode and exist using another mode (e.g. QR and NRIC)?
Yes, they can.
11. What happens if SafeEntry breaks down? Is there flexibility in the enforcement of SafeEntry?
Businesses should tap on the alternate mode of SafeEntry in the unlikely event that their preferred mode breaks down, i.e. use SafeEntry QR as back-up if SafeEntry NRIC is the preferred mode, and vice versa. Businesses may do so by setting up the alternate mode at https://www.SafeEntry.gov.sg. We do not recommend hard copy form filling as a back-up.
12. Deployment of SafeEntry can result in significant congestion during certain periods. Can businesses and venues temporarily stand down SafeEntry during these periods?
It is important to capture information for SafeEntry especially during high footfall periods. Businesses and venues should develop plans so that they are able to implement SafeEntry during all periods.
13. With the implementation of SafeEntry, is the travel and health declaration still required?
Yes, travel and health declaration is still required, to ensure the safety of individuals within the respective businesses and venues.
14. If I don’t have an NRIC or smartphone, will I be denied entry? What is the alternative should both options be unavailable to a member of public?
Individuals visiting venues are required to provide the necessary information (i.e. check-in timings) via SafeEntry. Individuals may be denied entry if they do not provide the necessary information. To cater to visitors who do not have a suitable mobile phone to scan QR codes, or do not have their NRIC with them, venue operators are advised to station staff at the various entrance/exit points to assist with a dedicated mobile device for manual check-ins.
15. Are there data safeguards in place when using SafeEntry?
The data collected via SafeEntry is stored in the Government server, which will only be accessed by the authorities when needed for contact tracing purposes. The Government is the custodian of the data submitted by individuals, and there will be stringent security measures in place to safeguard access to personal data. Only authorised public officers involved in contact tracing will have access to the data, when the need arises.
Your data will be kept for the sole purpose of contact tracing. All data is encrypted, and the database can only be accessed by authorised personnel. The data will be purged when it is no longer needed for contact tracing purposes.
16. How will the Government check and ensure that businesses are using SafeEntry? What are the penalties for individuals who flout the rules?
Businesses are required to use SafeEntry to collect entry information of workers and visitors on their premises for as long as it is required by law during the period of COVID-19.
Businesses that do not comply with the requirement to use SafeEntry will be subject to the penalties stipulated under the COVID-19 (Temporary Measures) Act.
17. Where can I find more information about SafeEntry?
More technical details on SafeEntry can be found at SafeEntry.
18. Must all street-hail passengers scan the SafeEntry QR code?
Passengers should be socially responsible and scan the SafeEntry QR codes at the point of boarding. If passengers are unwilling to do so, taxi drivers can decline to convey such passengers.
19. What about Taxi Booking and Private Hire passengers? Do they also need to scan the SafeEntry QR code?
No. Passengers who book their rides via taxi apps or ride hail platforms need not do the same as there is already other data available to help in contact tracing efforts when the need arises.
20. What is TraceTogether? How does it work?
TraceTogether is a mobile application that is designed to supplement current contact tracing efforts. It works by exchanging short-distance Bluetooth signals between phones to detect other participating TraceTogether users in close proximity.
Records of such encounters are stored locally on each user’s phone. If a user is interviewed by MOH as part of the contact tracing efforts, he/she can consent to send his/her TraceTogether data to MOH.
The TraceTogether app is available for download on App Store and Google Play Store. For more details, visit https://www.tracetogether.gov.sg.
21. My worksite does not allow workers to hold on to mobile phones while at the work area due to safety/ security reasons. Can I use other methods to replace TraceTogether?
Unless there are potential contraventions of prevailing MOM workplace health and safety regulations, it will be a requirement for all personnel entering site to have a smart phone with TraceTogether app installed before they are allowed to enter the site. All personnel have to ensure that the TraceTogether app is turned on (i.e. Bluetooth is switched on) and that they carry their handphone with them at all times within the worksite. In the application to resume/ reinstate works or increase manning, the Shipyard and their contractors have to confirm that this requirement can be achieved.