Hotels
1. Are staycations allowed?
Hotels may apply to STB to resume the provision of accommodation to guests for the purposes of leisure (e.g. staycations). Any hotel that wishes to apply must comply with the safe management measures required for hotels. Please refer to the advisory for hotels for the full list of requirements.
Hotels must submit their application to STB for assessment. Hotels may resume the provision of accommodation to guests for the purposes of leisure and related marketing efforts only after receiving approval from MTI.
The list of approved hotels can be found at https://www.stb.gov.sg/content/stb/en/home-pages/permitted-tourism-businesses.html.
2. Can F&B establishments in Hotels resume operations for dine-in in Phase Two?
Yes, Hotels’ F&B establishments may resume dine-in services in Phase Two, subject to liquor sales and consumption ceasing at 2230 hours. Live music, radio broadcasts and all forms of television/video screenings, as well as other forms of public entertainment such as dancing, darts or karaoke, are not allowed. All F&B establishments must adhere to the Safe Management Measures outlined in Enterprise Singapore’s advisory for F&B establishments.
3. Are Hotels allowed to open Club Lounges in Phase Two?
Yes, club lounges are allowed to open, but must adhere to the Safe Management Measures outlined in Enterprise Singapore’s advisory for F&B establishments at ESG’s website.
4. Are Hotels allowed to provide regular in-room dining services in Phase Two?
Meals are to be left at the door only for rooms occupied by Persons on Stay-Home-Notice.
5. Can Hotels resume operations for event venues?
Yes, Hotels may resume operations for event venues subject to national Safe Management Guidelines. This includes a capacity of no more than five persons for gatherings, excluding hotel staff per event (no multiple groups allowed).
Marriage Solemnizations in Hotel venues are limited to 20 persons including vendors, excluding Solemnizer and hotel staff. Please refer to Registry of Marriages’ (ROM) advisory for Solemnizations here.
Classes organised by a permitted enterprise providing an education service, such as training and professional development, are limited to 50 persons including the trainer, and excluding hotel staff and must adhere to mandatory SMMs.
6. Are hotels allowed to provide meals for solemnizations, and can the meals be consumed in a private venue or restaurant?
Meals may be provided for no more than five persons, subject to Enterprise Singapore’s advisory for F&B establishments on its website.
7. Can Hotels start hosting site inspections for event venues in Phase Two?
Yes, Hotels may do so with the necessary safeguards in place. This includes having no more than five persons, excluding Hotel staff in an inspection group. Multiple groups of inspection are not allowed at any one point in time. As a default, measures should be put in place to ensure that individuals maintain safe distancing of at least one metre at all times, where feasible and practicable.
8. Can shared facilities i.e. pools and gyms in Hotels resume operations in Phase Two?
Pools and gyms may also resume operations, subject to SMMs outlined in Sport Singapore’s advisory for Resumption of Sports and Physical exercise activity at SportSG’s website. Hotels are to stagger timings for use of all shared facilities. Hotels are reminded to conduct thorough cleaning and disinfection and ensure water samples pass the regulated limits stipulated in the Environmental Public Health (Swimming Pools) Regulations before re-opening of swimming pools. For more information, please refer to NEA’s website.
9. Are hotels allowed to open Kids’ Club and play areas in Phase Two?
Hotels may apply to STB to resume operations for recreation areas for children (e.g. Kids’ Club). Any hotel that wishes to apply must comply with the safe management measures required for hotels. Please refer to the advisory for hotels for the full list of requirements.
Hotels must submit their application to STB for assessment, and may resume operations and related marketing efforts only after receiving approval from MTI.
10. Are hotels required to submit an application for General Exemption (GE) of activities for F&B establishments, spas, pools and gyms?
For hotels that remain open and have been in operation, they do not need to apply to the Ministry of Trade and Industry (MTI) for exemption before resuming their food service operations from 19 June 2020. They are required to submit the number of workers who are working on-site using the GoBusiness portal within 2 weeks of the date of resumption of on-site operations. Approval is not required. For hotels that have been closed, they will need to apply and seek approval from MTI for general exemption before resumption of business.
11. As part of due diligence, how can hotels identify Green/Fast-Lane travellers at the point of booking or check-in?
Approved Green/ Fast-Lane Travellers are issued a SafeTravel Pass. Hotels can request to sight the Pass as due diligence before accepting the booking or at the point of check in.
12. How would the Green/ Fast Lane Traveller know when his Swab Test result is available, and what should the Hotel do in the event that the Green/ Fast Lane Traveller tests positive for COVID-19?
The traveller will receive a SMS notification when the negative COVID-19 test result is available. In the unlikely event that the traveller tests positive for COVID-19, the authorities will contact the hotel operator with further instructions and make special arrangements for the traveller to receive medical treatment.
13. What should the hotel do if the Green/Fast-Lane traveller reports a fever or respiratory symptom like cough, sore throat, runny nose or shortness of breath to the hotel during the period of stay?
The Hotel should instruct the traveller to (i) remain isolated in the assigned room, (i) inform the traveller’s hosting company or sponsor, and (iii) call the MOH Emergency Line at 1800 333 9999.
14. In Phase Two, hotels will need to implement enhanced safe management measures for use of common facilities, but locals can be unreasonable and demand to access the facility. What should the hotel do?
Hotels should remind all visitors that they must comply with the Safe Management Measures. The individual(s) who do not comply shall be charged under the COVID-19 (Temporary measures) Control Order Act 2020 for which the maximum fine of $2,000 may be imposed. Hotels can also retain such evidence of non-compliance and report to the relevant authorities for follow-up.
15. Will it be recommended/mandatory to install acrylic partitions for employees’ work stations, and for front office counter?
As a Safe Management Measure, there should be clear physical spacing of at least one metre between persons at all times at the workplace premises. Employers must demarcate safe physical distances (at least one metre apart) at the workplace premises with visual indicators or through physical means (e.g. high barriers, relocation of workstations). This must also be applied to common spaces such as lifts, pantries, meeting rooms and hotel lobbies. Hotels are required to comply with this requirement; however, hotels can determine the most appropriate method to ensure compliance depending on the operating context and environment. For e.g. if the front office counters are mobile and physically placed widely apart, there is no need to install acrylic partitions.